Benchmarking Resources
For over three decades, TEFMA has encouraged its members to submit and share comparative cost and performance data for a range of facilities management services. The annual benchmark survey has become one of the FM industry's most recognised and respected examples of collaborative benchmarking, with more than 85% of member institutions submitting returns.
Useful TEFMA benchmarking information for participating members is available below:
The 2024 Benchmark Reporting Tool is now available for access. Please note this is only available to survey participants. Survey Participants must also abide by the confidentiality agreement.
Access to the reporting tool and other benchmarking resources can be found below under the heading Benchmark Survey Links and Resources
Individual Login details have been shared with Survey Participants (one per institution). If you require your Institution's login details, please email the TEFMA Secretariat at info@tefma.com.
TEFMA Benchmark Insights Publication
Providing in-depth analysis, the Benchmark Insights annual report is a deep dive into the data collated from our TEFMA Members (Institutions).
The report focuses on five headline key performance indicators:
- Built Environment
- Sustainability
- Capital Expenditure
- Operational Expenditure
- Space Utilisation/Management.
The 2020 - 2024 Benchmark Insights Publications are available to all TEFMA Members, including Business Partners, via the TEFMA Community.
For further information or questions about TEFMA’s benchmarking activities, please contact TEFMA Secretariat at info@tefma.com or alternatively by emailing a TEFMA Board member.
Every two years, the Benchmark Audit is conducted, which involves an independent consulting firm auditing the TEFMA Benchmark Survey submissions for four selected institutions in that year. The institutions chosen rotate each year.
Four individual reports, as well as one overall report, are presented to the Information and Knowledge Services Committee and TEFMA Board.
These reports provide an overview of how survey data is collected, the understanding of the questions and definitions, and any enhancements TEFMA can provide to the institutions. The feedback from these reports is used to enhance the survey process and bridge knowledge gaps in the community.
A copy of the audit reports is sent to the participating Institution IMs and is also available to other IMs from the Secretariat upon request.
TEFMA Benchmark Online Reporting Tool - Login Here
Please note this is password-protected and available only to participating institutions
TEFMA Benchmark Data Collection Tool
The 2024 calendar year benchmarking has now closed. Benchmarking for the 2025 calendar year will open in March 2026. A link to the survey Collection Tool will be sent to the benchmark nominees when open.
Please note this is password-protected and available only to participating institutions
Benchmark Calculators/Survey Resources
TEFMA has provided the following resources to assist with the completion of the benchmark survey:
- Energy Conversions
- Waste Conversions
- Carbon Calculators
- FM Overheads
Benchmark survey participants can access these documents here.
The TEFMA 2024 Survey Definitions (as at March 2025) can be downloaded here.
The 2024 Benchmark Survey Questions (Part 1) can be found here in EXCEL format
A list of Frequently Asked Questions relating specifically to the TEFMA Benchmark Survey, the process and management has been added to the TEFMA website here.
If you have any questions or issues with the survey tools, please contact ASR on (03) 9557 4211 or 1800 068 489 or tefma@aussurveys.com. If you have any questions about the survey’s scope, definitions or rationale, please contact please contact info@tefma.com in the first instance.
If members have any general queries about participating in the benchmark, access or login requirements, please contact info@tefma.com
