Benchmarking Resources

For over three decades TEFMA has encouraged its members to submit and share comparative cost and performance data for a range of facilities management services. The annual benchmark survey has become one of the FM industry's most recognised and respected examples of collaborative benchmarking, with more than 85% of member institutions submitting returns. 

Useful TEFMA benchmarking information for participating members is available below:

2020 Benchmark Reports

The 2020 Benchmark Report is now available for download.  Please note this is only available to survey participants only.  

You can access the report through the Online Reporting Tool here>>
Please note each institution has their own password for this site.  If you require your Institution's login details, please email the TEFMA Secretariat at

Please note only participating members can access these reports and must abide by the confidentiality agreement

Business Partners’ Report:
The 2020 Business Partners’ Report is provided to Business Partners, Affiliate Members and non-participating Institutional Members annually (July / August).   Members will need to have been financial members during the previous financial year to qualify. Eligible members who require a copy of the report may also contact the TEFMA Secretariat.

For further information on TEFMA’s benchmarking activities please contact TEFMA Secretariat at or alternatively by emailing a TEFMA Board member. 

Audit Report

Each year TEFMA engages an independent consulting firm to carry out an audit on the TEFMA Benchmark Survey results unless specified otherwise. A copy of the audit reports are available from the Secretariat upon request.

Benchmark Survey Links, Calculators and Resources

TEFMA Benchmark Online Reporting Tool - Login Here
Please note this is password protected and available only to participating institutions

TEFMA Benchmark Data Collection Tool 
The Benchmarking for the 2021 calendar year will commence in March 2022.  A call for nominees will be sent to Institutional Members late January / eary Febriary 2022 with a link to the survey sent to benchmark nominees when the Collection Tool is open.  
Please note this is password protected and available only to participating institutions

The TEFMA Benchmark Survey Webinar demonstrating the use of the benchmark tool was held on the 9th of March 2017.  For a video recording of this webinar please click here.

Benchmark Calculators/Survey Resources
TEFMA has provided the following resources to assist with the completion of the benchmark survey:

  • Energy Conversions
  • Waste Conversions
  • Carbon Calculators
  • FM Overheads
  • The National Carbon Offset Standard

Benchmark survey participants can access and/or download these documents here 


If you have any questions or issues with the survey tools, please contact ASR on (03) 9557 4211 or 1800 068 489 or If you have any questions about the survey’s scope, definitions or rationale, please contact Mr Brian Fenn of Keystrokes by email 

If members have any general queries about participating in the benchmark, access or login requirements, please contact